Seasonal Products

All product images on this site are only for representation purposes only to show you the style and the colour combination. Due to seasonal factors, market availability & seasonal pricing White Willow and Co cannot guarantee that the florals will appear exactly as pictured on this website. Trust our experts to substitute for you where they see fit and communicate what you like and don’t like prior to confirming order. Please remember all flowers are sent fresh, meaning some have yet to bloom and may be in bud stage. This is for long lasting purposes. 

Deliveries

If our delivery couriers cannot make contact with a recipient whilst at the delivery location, the order will either be left in a secure shady spot or alternately if there is nowhere safe to leave the flowers, the order will be brought back to White Willow Co. and we will call to rearrange another delivery time, and an additional delivery charge will apply. 

If we are given wrong addresses this does delay our deliveries and affects everyone else on board. We do advise to please make sure all details are triple checked before processing your order. If you do give us a wrong address or an incomplete address and this affects our delivery run you will be contacted for additional cost for time delay, phone calls, re-deliveries and change of address.  

If a delivery is to business premises, please include the name of the business and the address. No delivery times can be guaranteed, as this will depend on our couriers. If your delivery is to a gated community or premises, please be mindful that our couriers will need access.

Unfortunately, we don’t deliver on Sundays.

If we can’t contact you your gift will be bought back to the shop and dealt with there. If a re-delivery is required, we do charge for the second delivery as we get charged by our courier.

Returns & Cancellations

If the flowers have been delivered and there is an issue with delivery or unhappy with the product, we may offer a refund on the flowers, depending on the circumstance however we do not refund the delivery charge.

If you are not happy with your flowers or feel they should be replaced, we ask customers to contact us within 48hours. If you don’t meet this time frame unfortunately, we do not offer this as it was out of our professional care. 

We do love the feedback however and if we believe it should be managed, we may offer you a smaller replacement or store credit.

Products sold on this website are a perishable, natural item and flowers life span is dependent on species, resulting in some flower varieties living longer than others. 

Flowers are a product of nature; availability is dependent on season and markets. As a result, not all goods produced are as pictured on www.whitewillowco.com.au, by accepting these terms and conditions you are acknowledging there may be discrepancies between images and produced goods.

Customer Behaviour

We do not tolerate abuse or threatening comments and you will be asked to move on with no conclusion. Please let us know kindly and respectfully, then we are happy to assist and support you.  By acknowledging these terms & condition you have agreed with all White Willow and Co’s terms and conditions noted above.

Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or territory of residence, or that you are the age of majority in your state or territory of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). A breach or violation of any of the Terms will result in an immediate termination of your Services.

Modifications to Service or Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.

General Conditions 

We reserve the right to refuse service to anyone for any reason at any time.You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by unauthorised dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. 

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of White Willow and Co, Queensland, 4567. 

Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.